Effective as of August 23, 2024

Last updated August 23, 2024

1. Introduction

ProSource Water & Fire Restoration ("ProSource," "we," "our," and "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information in connection with our services.

Welcome to the ProSource Water & Fire Restoration privacy policy. We value your privacy and are dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services. By accessing or using our services, you consent to the practices described in this policy.

We recognize the importance of your privacy and our responsibility to manage your data with care. This policy details the types of information we collect, how we use it, and the measures we take to ensure its security. We aim to provide transparency and control over your personal information while delivering a seamless and secure user experience.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. If you have any questions or concerns about our privacy practices, please contact us at help@prosourcerestorations.com. Your trust is important to us, and we are committed to ensuring the confidentiality and integrity of your personal information.

2. Information We Collect

At ProSource, we collect various types of information to provide and improve our services. This includes:

2.A. Information You Provide

• Contact Information: Name, email address, phone number, and physical address.

• Service Requests: Information provided when requesting our restoration services.

• User Interactions: Information or data provided through direct communication with us, including any feedback or inquiries.

• Job Applications: Information submitted when applying for a job with us.

• Correspondence: Records of any communication you have with us, including emails and phone calls.

2.B. Information We Collect From Other Sources

We may also receive information about you from other parties:

• Third-Party Contact Information: Contact information provided by partners or affiliates.

• Publicly Shared Information: Information from social media platforms or public forums where you choose to share information publicly.

• Referral Information: If you refer others to our services, we may collect their contact information with their consent.

2.C. Information We Collect Automatically

When you interact with our services, we collect certain information automatically. This includes:

• Usage Analytics: Data about your interaction with our services, including traffic data, location data, and other communication data.

• Device Details: Information regarding the device used to access our services, including IP address, operating system, and browser type.

• Cookies and Tracking Technologies: Information collected through cookies and similar technologies to enhance your experience on our website.

3. How We Use Your Information

At ProSource, we utilize the information we collect for various purposes to enhance your experience and provide our services effectively. These include:

3.A. Service Delivery and Account Management

• Providing Services: To facilitate the delivery of our restoration services, including scheduling, conducting assessments, and managing your account.

• Customer Support: To communicate with you about your service requests, provide customer support, and address any inquiries or concerns.

3.B. Personalization and Improvements

• Personalized Experience: To tailor our services and communications to your preferences.

• Service Improvement: To analyze usage and interactions to enhance the quality and functionality of our services.

3.C. Marketing and Communication

• Promotional Communications: To send you updates, promotions, and offers related to our services. You can opt-out of these communications at any time.

• Surveys and Feedback: To gather feedback and improve our services based on your input.

3.D. Compliance and Legal Obligations

• Legal Compliance: To comply with legal requirements, including responding to lawful requests and legal processes.

• Fraud Prevention: To detect and prevent fraudulent activities and ensure the security of our services.

3.E. Business Operations

• Business Analysis: To conduct data analysis, audits, and research to improve our business.

• Corporate Transactions: To manage and facilitate corporate transactions, such as mergers or acquisitions.

For any questions or concerns regarding how we use your information, please contact us at help@prosourcerestorations.com.

4. How We Share Your Information

At ProSource, we take your privacy seriously and only share your personal information in the following ways:

4.A. Service Providers

We may share your personal information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, and customer support. These partners are obligated to protect your information and use it only for the services they provide to us.

4.B. Legal Requirements

We may disclose your personal information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency). This includes complying with legal processes, enforcing our terms and conditions, and protecting the rights, property, and safety of ProSource, our users, and others.

4.C. Business Transfers

In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred as part of the transaction. We will notify you of any change in ownership or use of your personal information.

4.D. With Your Consent

We may share your personal information with third parties when we have your consent to do so.

For any questions or concerns regarding how we use your information, please contact us at help@prosourcerestorations.com.

5. Rights to Your Information

You may have the following rights regarding your personal information, depending on your location and applicable laws:

• Right to Access: You can request access to the personal information we hold about you.

• Right to Rectification: You can request corrections or updates to your personal information.

• Right to Erasure: You can request the deletion of your personal information under certain circumstances.

• Right to Restrict Processing: You can request the restriction of processing your personal information under certain conditions.

• Right to Data Portability: You can request to receive your personal information in a structured, machine-readable format.

• Right to Object: You can object to the processing of your personal information based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at help@prosourcerestorations.com. We may request specific information to confirm your identity and process your request.

6. Data Security

We take the security of your personal information very seriously and implement various measures to protect it, including encryption, access controls, and regular security audits. Despite our efforts, no security measures are completely foolproof, so we encourage you to protect your information as well.

7. Changes to Privacy Policy

ProSource reserves the right to modify this Privacy Policy at any time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes are made constitutes your acceptance of the new Privacy Policy.

8. Contact Us

If you have any questions, concerns, or need further assistance regarding this Privacy Policy or our data practices, please contact us at:

ProSource Water & Fire Restoration

Email: help@prosourcerestorations.com

Address:

8254 SW 196Th Terrace

Cutler Bay, FL 33189

Phone: (786) 325-7420

For specific requests related to your personal data, such as accessing, correcting, or deleting your information, please contact us via email. We strive to respond to all inquiries promptly and comprehensively.